Ross Hastings and Kieran Antill

Co-Founders, Ne-Lo

Boots: When the Target Audience Is the Share Market

Boots: When the Target Audience Is the Share Market

Sometimes your target audience is not your target audience, it is the share market.

Boots has launched its first unified brand platform three weeks after a sale stalled, which raises a fair question about who the campaign is really for.

This is episode 21 of Making Moves, a weekly mini-podcast where Ne-Lo co-founders Ross Hastings and Kieran Antill pick a company making an interesting strategic move and interrogate it. Unscripted, unedited, under 15 minutes. The Boots episode was recorded on 11 September 2026.

This week: Boots.

The platform, and the timing

Boots has launched Give It Some Boots, a unified brand platform pulling health, beauty, and pharmacy together under one idea. By their account it is the first time the divisions have been brought together this way in the company's modern history.

The context matters more than the campaign. Sycamore took Walgreens Boots Alliance private in 2025 and carved Boots out as a standalone within the group. Since then the signals have all pointed the same way: a loyalty programme spanning all three divisions, and a personalisation play built on the data that generates. A London IPO was openly on the table. Then private sale interest appeared, reportedly fairly well advanced, before one party withdrew and the remaining bid was dropped and rejected. Sycamore is now regrouping and looking again at an IPO next year.

The brand platform, and a new CEO, land about three weeks after that sale stalled.

Three weeks is not enough time to build a platform, so this was clearly in train already. But three weeks is also not enough time to decide to sell a company. These things were happening alongside each other, not in sequence. The open question is whether the platform was built for the IPO, paused during the private sale talks, and revived when they fell over. We cannot know. The dynamic is worth naming either way.

Brutiful, and what it actually says

The creative idea sits on the observation that life is both beautiful and brutal. Beauty on one side, the pharmacy and the illness on the other. As a platform thought it works, because it gives you a genuine reason to hold the divisions together rather than a commercial one dressed up as a customer one.

There is a business narrative here that potential buyers like. Consolidated divisions, cross sell, upsell, synergies across the portfolio. The brutiful insight is what makes that integration make sense to a shopper rather than just to a spreadsheet.

The execution is where it thins out. The film is good. There is a re-record of a well known Boots-adjacent track in there, and that plus the production is not cheap and not fast. Beyond the film, though, there is not much showing up. It is early, so that may change. Right now it has some hallmarks of something pushed out the door, which is a shame, because the platform idea is stronger than what is currently carrying it.

One aside worth a thought. Growing up in the UK, Boots was the pharmacy for a prescription and a toothbrush, and the place you bought most of your aftershave. It was also a default lunch stop for the meal deal, and it had a decent confectionery run. That convenience behaviour does not fit neatly into health, beauty, or pharmacy, but it is a real part of why people walk through the door. Footprint plus impulse is a big share of lifetime value.

Who the campaign is actually for

This is where the performance versus brand argument falls apart.

A share market listing is not bought on click through rates. It is bought on perception, on the hypothetical of the future. Traders and analysts are still people, and when they sit down to value a brand it is as basic as whether it feels present and powerful right now. That does not show up in performance metrics. It shows up in the multiplier someone types into a spreadsheet.

Which explains why, at this exact moment, a campaign would be built to say Boots, Boots, Boots. The platform line has the brand name inside it, and that is doing real work. Look at what the campaign promises the customer and it is largely a set of life moments. What it delivers to the market is a recent, vivid memory of the brand.

You can imagine the internal conversation. Why spend this on brand marketing? Because a buyer who was at one number has come back at a lower one, and closing that gap is worth vastly more than the campaign costs. That logic holds for an IPO too. It might also explain the timing, if the read is that a strategic buyer purchasing for synergies does not pay for brand investment, while the retail share market very much does. Back to the IPO, back to brand spend.

Is this for the customer or for the sale? Both, obviously. But they are happening in the context of each other, and pretending otherwise misses the point.

Credit where it is due

One thing here is genuinely admirable. Since taking Boots private, Sycamore has been assembling the pieces of the proposition before announcing it. Loyalty across divisions. Cross divisional value. Personalisation. The promise was largely in place before the platform went public.

The legacy perception of private equity is come in, strip the asset, capture the value, sell or float. That is changing, but it is still worth applauding when an owner invests in value creation instead, so that what gets passed on at sale or listing has real upside rather than being a hollowed out vessel. On that count Sycamore has done it the right way round.

Not a move, an amplification

So is this repositioning? Not really. It reinforces where Boots already is rather than changing where it sits. Nobody's mind is being changed about Boots. They are being reminded it exists and that it is part of life, whether their association is a prescription or a packet of crisps.

That is fine. It is just worth being honest about what it is. The takeaway is the useful bit: sometimes the target audience is not the target audience. Sometimes it is a different market entirely, and the people you most need to move are the ones holding the valuation.

Making Moves is a weekly mini-podcast from Ne-Lo, Australia's repositioning consultancy. New episodes every Friday.

Ne-Lo Privacy policy.

Last updated:

Last updated:

Oct 28, 2026

Ne-Lo Group International Pty Ltd (ABN 45 632 746 000) ("Ne-Lo", "we", "us") respects your privacy. This policy explains how we collect, hold, use and disclose personal information, as required by the Privacy Act 1988 (Cth).

Information we collect

We collect contact and professional details (name, email, phone, job title and organisation), event registration and attendance details, the content of enquiries and correspondence, responses to our online tools, information about stakeholders in client projects, and supplier payment details. Our website also collects usage data, such as IP address, browser type and pages visited, through cookies from Framer, HubSpot and Google Analytics.

How we collect and hold it

We collect information directly from you through our website forms, email, events and meetings, and through platforms you use to register with us, such as LinkedIn. We also collect it from our clients and from public sources and business data providers. We hold it in secure, access-controlled cloud systems.

Why we collect, use and disclose it

We use personal information to respond to enquiries, deliver our services, run events, send marketing (you can opt out at any time), manage suppliers and meet our legal obligations. We disclose it to service providers who help us run our business, such as our CRM, website, email and accounting providers, to our consulting partners and clients where needed to deliver work, and where the law requires.

Overseas disclosure

Some of our service providers store information outside Australia, mainly in the United States, the European Union and the United Kingdom.

Access, correction and complaints

To access or correct the personal information we hold about you, or to complain about how we have handled it, email team@ne-lo.com. We will respond within 30 days. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner on 1300 363 992.

Let's talk about you.

Submit your enquiry and we’ll set up a time to learn more about your goals.

Let's talk about you.

Submit your enquiry and we’ll set up a time to learn more about your goals.

Let's talk about you.

Submit your enquiry and we’ll set up a time to learn more about your goals.