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Get People-focused

Outperform your industry by being the place people want to buy from and work for

Truly people-focused companies in all industries outperform their competition by applying certain key principles to focus on what matters most to those who matter most to them. Learn how to attract the right customers, the best talent, and outperform your industry.

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Get People-focused

Hi, we’re Ne-Lo, a Management Consultancy specialising in company purpose and customer and employee experience strategy.

Recently we’ve worked with.

Companies that outperform their competition in any industry share four critical characteristics – we call this the P.A.I.I Model.

Ideas. Work. People.

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People
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Ne-Lo expands to Sydney

Ne-Lo has expanded both their office network and their ongoing partnership with The Commons, by moving into the co-working specialist’s Sydney Central location. Located in the Chippendale area of the city, Ne-Lo co-founder, Kieran Antill described the move as “the logical next step for us, we have a number of clients in Sydney and now have consultants based here too, we wanted to find a base here and continuing our partnership with The Commons was a no-brainer”.

Ne-Lo
People

Great Customer Experience starts with great Employee Experience

In his recent book, ‘Think Again’, Organisational Psychologist, Adam Grant identifies 6 defining behaviours of employees who feel psychologically safe. This short article discusses how these are critical to providing great customer experience.

Ne-Lo
Ideas

Ne-Lo launch the People-focus Diagnostic

We’re excited to announce the launch of our People-focus diagnostic, developed to give Executives instant insight into the strength of their company’s purpose, customer experience and employee experience. MD, Ross, said “We’re confident the People-focus diagnostic will give Executives great insight and a clear path forward to optimise the customer and employee experience strategy in their company”

Ne-Lo
People

Is leadership really this simple?

Traditional definitions of leadership are missing a key component. In this short article, Ne-Lo MD, Ross Hastings, explores a purpose-driven approach to leadership.

Ne-Lo
Ideas

Iconic retailer Dymock selects Ne-Lo as partner for Purpose project

The Australian bookseller, Dymocks, has engaged Ne-Lo to clarify a company purpose to guide them in the next stage of their evolution. Ne-Lo MD, Ross Hastings said “it’s a great opportunity to work with a national, iconic business. More importantly, their MD Mark Newman is passionate about engaging their employees as much as possible in the process which is always a positive sign for us”

Ne-Lo
Work

Ne-Lo bring Purpose Framework keynote to Sydney

After successfully delivering their Purpose Framework keynote at The Commons’ Melbourne CBD HQ, Kieran and Ross this week presented to a very different crowd at their Sydney base in Chippendale. This time, Executives from predominantly creative industries led to another lively discussion.

Ne-Lo
People

What our clients say

“Every stage of the process (of clarifying our Purpose) made us feel we were in control of the journey, but provided clear, succinct input and advice to help us get there.”

Mark Newman, MD, Dymocks Books

“Ne-Lo excelled at delivering targeted customer insights that resonated at Executive Level and informed strategy”

Josh Sprague, Head of Product, Selfwealth
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We do 3 things very well

1. Purpose Framework Program

Clarify your company’s Purpose, Vision, Mission, and Values in a way that builds motivation and meaning.

Phase 1: Alignment

Interviews, focus groups, and workshops with your executive team, board, and other key stakeholders. Gain multiple perspectives, before building concensus around an initial Purpose, Vision, Mission, and Values.

Phase 2: Engagement

Depending on requirements, this can be online forums, digital or in-person focus groups and interviews, or qualitative research. The aim is to engage as many of your employees as possible, test initial directions, and open the process up to new perspectives and ideas.

Phase 3: Refinement

Workshops with your executive team to review engagement insights, explore areas of difference between executives and the rest of the business, and refine down and craft the final Purpose, Vision, Mission, and Values.

Phase 4: Delivery

Delivery of final Purpose Framework assets, in a shareable format, including:

  • Purpose poster in brand colours
  • Purpose Framework journey image

2. Customer Experience Strategy

Identify what matters most to your customers and successfully act on it.

Phase 1: Alignment

Interviews, focus groups, and workshops with your executive team, board, and other key stakeholders. Gain multiple perspectives, before building concensus around an initial Purpose, Vision, Mission, and Values.

Output:

  • Customer-focused Business Ecosystem

Phase 2: Insight

Quantitative and/or qualitative research, with a focus on providing insight over data. Our intention is to clearly identify for you, what matters most to your customers.

Potential outputs:

  • CX Insights Report
  • Voice of the Customer Video
  • Customer Personas Report
  • Impact Analysis
  • Experience Maps

Phase 3: Strategy

Design Thinking workshops including key stakeholders and anyone critical to implementation of strategy. These will present the key customer insights and facilitate a process of articulating the challenge and defining the strategic initatives required to accomplish it.

Output:

  • CX Strategy Roadmap

3. Employee Experience Strategy

Identify what matters most to your employees and successfully act on it.

Phase 1: Alignment

Interviews, focus groups, and workshops with your executive team, board, and other key stakeholders. Gain multiple perspectives on desired future state of EX (EVP), areas of concern, and internal responsibilities and accountability in relation to the customer.

Output:

  • Employee-focused Business Ecosystem

Phase 2: Insight

Quantitative and/or qualitative research, with a focus on providing insight over data. Our intention is to clearly identify for you, what matters most to your employees.

Potential outputs:

  • EX Insights Report
  • Voice of the Employee Video
  • Employee Personas Report
  • Impact Analysis
  • Experience Maps

Phase 3: Strategy

Design Thinking workshops including key stakeholders and anyone critical to implementation of strategy. These will present the key employee insights and facilitate a process of articulating the challenge and defining the strategic initatives required to accomplish it.

Output:

  • EX Strategy Roadmap

Great things happen when we support our clients to engage people at scale.

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Employees engaged
4,154
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Customers engaged
111,916
(Past 12 months)

Got a challenge we can support you with?

Enquire about your project