Latest articles

Employee experience goes beyond salaries, benefits, cool freebies, or lavish company parties - it is the foundation of company culture and, therefore, people's attraction, retention, and performance. So how can you ensure your employee experience strategy is effective? Read on to find out.

An alarming number of company strategies fail because of a lack of focus. With more business opportunities and choices than ever before, executives are facing their biggest challenge yet. Here we discuss two vital factors to improve strategic focus.

Is it a form of resolution against capitalism? Is it the natural evolution of work? Is it the culmination of an ‘anti-work’ movement? It could be all of the above. However, the more important question is, of course, why the Great Resignation is happening? This article explores that question in detail.

While it may seem like an overly simple question, the importance of asking, ‘why is customer experience important’ cannot be overstated. In this article we discuss how a traditional view of customer experience may need to change, while exploring some famous examples and considering some ways of measuring great customer experiece.

In this article, you’ll learn the most important things you need to consider in developing a customer experience strategy that makes you stand out as the company people love to work for...without competing on price.

According to a recent report by Accenture, companies can outperform their industry 6.5X if they organise their whole business around the delivery of exceptional experiences. Learn more about how psychological safety might be THE critical factor in making this happen.