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Purpose is clarified, not created

Ne-Lo MD, Ross Hastings reflects on one of the most common mistakes he sees companies make when developing their corporate purpose

Ne-Lo
Ideas

How to articulate your company purpose, with meaning.

More and more companies are committing to articulating their company purpose, but what’s the best way to go about it? In this article, Ne-Lo MD, Ross Hastings gives an overview of the framework Ne-Lo have developed and evolved over years of work with some of Australia’s most prominent businesses.

Ne-Lo
Ideas

Shane and Nikki present at People Analytics and Future of Work Global Conference

Ne-Lo Partner Consultants, Shane Duggan and Nikki Tugano are presenting at the People Analytics and Future of World Global Conference this week. To tune into their talk on Employee Experience Strategy, sign up here https://www.airmeet.com/e/892527e0-4fe9-11eb-8973-c5b00b256720

Ne-Lo
People

Be the company people go out of their way to buy from and work for

There are a few stand out companies in the world who have customers queuing up for every product release, and who receive thousands of applications for every job vacancy. In this short article, Ne-Lo MD Ross Hastings discusses what all of these companies do in common to achieve this without competing on price.

Ne-Lo
Ideas

Ne-Lo to work with ASX listed SelfWealth

The fast growing investment platform has engaged Ne-Lo to deliver a targeted customer research program to inform their product strategy. Head of Product, Josh Sprague, stated “Ne-Lo are the perfect partner to support us to go beyond demographic data, and understand our customers deeply so we can develop a platform that they love”

Ne-Lo
Work

Is CX or EX the key to outperforming your industry by 6.5X?

Ne-Lo MD, Ross Hastings gives an overview of how a combined focus on both customer experience (CX) and employee experience (EX) can be the key to outperforming any industry.

Ne-Lo
Ideas

Will there really be a great resignation?

The Great Resignation is a hot topic right now, but is that actually what is happening. In this short article, Ne-Lo MD Ross Hastings proposes an alternative definition for what we’re witnessing.

Ne-Lo
Ideas

Ne-Lo expands to Sydney

Ne-Lo has expanded both their office network and their ongoing partnership with The Commons, by moving into the co-working specialist’s Sydney Central location. Located in the Chippendale area of the city, Ne-Lo co-founder, Kieran Antill described the move as “the logical next step for us, we have a number of clients in Sydney and now have consultants based here too, we wanted to find a base here and continuing our partnership with The Commons was a no-brainer”.

Ne-Lo
People

Great Customer Experience starts with great Employee Experience

In his recent book, ‘Think Again’, Organisational Psychologist, Adam Grant identifies 6 defining behaviours of employees who feel psychologically safe. This short article discusses how these are critical to providing great customer experience.

Ne-Lo
Ideas
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